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Terms and conditions

Our Commitment To Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a customer. The types of personal information collected at these pages are:

  • Name and postal address
  • Email address
  • Telephone number

Delivery Period: Following receipt and clearance of payment, all purchase(s) will normally be dispatched within five working days. The majority of our parcels are dispatched via a method which must be signed for upon receipt (ensuring we can confirm the parcel was received by the customer).

Payment Methods: We accept all the major credit / debit cards via our payment gateway (PayPal).

Online Orders & Card Security: All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PayPal) - we never have access to your card details at any time.

Refunds: Any requests for a refund if you are unhappy with your purchase must be sent to us within 14 days after the goods dispatch date.   Any returned items must be in a resalable condition, with a valid receipt.